Final review - I’m updating my review to 5 stars from 4. The customer service is amazing. I emailed to discuss the firmness and they sent me a topper at no charge. I have used that for a month now and I wake up feeling good. The topper has relieved the pain In my hips I was getting.
2nd - So I have had the mattress now for 2 months and I have noticed more pressure on my hips. So I contacted the company because I was debating on whether I should return and to inquire on a topper they offer for just this problem. People must complain of some pressure issues in hips and shoulders. I received an email promptly offering to send me the topper for free! I have yet to sleep on it and see if it makes a difference and I will update with that later but I wanted to comment on the exceptional customer service they have. I heard their customer service is great but I can say first hand that they are.
1st - I have been waiting to write this review. I wanted to give myself a few weeks of sleeping on it. So I’ve had this mattress for almost 30days. From the beginning this mattress was easy to set up. Just cut the plastic and unroll. The smell was minimal and it inflated to full size within hours or less. I personally love the mattress. My husband does not because he feels he gets too hot. I wake up feeling no pain. The only thing I do not like is that I will get a small amount of hip pressure pain by laying on my side which I’ve gotten with every mattress and I’m primarily a back sleeper so for me it’s not a big deal. This is a medium firm mattress in my opinion. What I LOVE most about the mattress is there is no motion transfer. I do not fell my husband move at all which is something that use to keep me up at night.
Overall I would say if you are a back sleeper and enjoy a firmer mattress looking for no motion transfer then this would be it. The price is awesome too.
We bought this mattress for our 15 year old super athletic son. We looked at a lot of mattresses and read online reviews from consumer reports before deciding to give this mattress a try. Our son absolutely LOVES it! The first night he slept on his new mattress, he did not want to get up! When asked if he liked it, his response was " I did not want to get out my bed this morning!"
The mattress arrived a day later than we were told, no problem. The box was rather big and heavy, however, rolling out the mattress was a breeze. When the mattress is completely released from the plastic wrapping, you could see it inflating. I read in some reviews, there was a chemical smell from their mattresses, there was no smell from our package at all and the mattress expanded within a matter of minutes. We all have laid on his bed and love the feel of the mattress, I fell asleep on his bed unfortunately our son woke me up and asked me to please get off his bed; now we are thinking of buying this mattress for the other bedrooms!
I definitely recommend you giving Tuft & Needles a try, and if you don't like it, hey at least you get 100 free nights! With that being said, I believe you will enjoy your sleep and will not return this item.
(UPDATE SIX MONTHS LATER: I still have this mattress, but it has gotten substantially softer. It required a T&N topper for the first few weeks as it softened up, but somewhere around 150 nights in, I noticed it was heading toward plush status--not quite as supportive as it once was. Also, I wrote this review while the temperatures were colder. Now that it's summer, I do note that this mattress is warmer than my previous innerspring mattresses. But, for the money, it's still a good mattress. It's just not as ideal as I hoped.)
About a year ago, I asked my friends on social media for mattress recommendations. The leading recommendation was for the Tuft and Needle mattress, which I should have heeded. Nearly a year and eight mattresses later, I finally bought that Tuft & Needle. It's #9 and I love it. I love it even more because it was by FAR the cheapest option, too. But at the time I was skeptical of a bed-in-a-box. I shouldn't have been. It fit my requirement to have good support with a comfort layer on top. And for the record, I sleep in all positions. Apparently I’m a rotisserie chicken, going from side to stomach to back all night. That makes me a tough customer to please and I know it.
But for anyone else doing mattress research, here's what I've learned from my year of testing. First, I received excellent service from both internet and traditional mattress companies. I tried three mattresses from Saatva Mattress, three Beautyrest mattresses from Mattress Firm, and a brand-new variation of the Purple mattress that's exclusive to Mattress Firm. I started the year on my old Sleep Number. So I have run the gamut of air, foam, innerspring, hybrid foam/innerspring and the new hybrid from Purple, which I guess would be called a Purple/innerspring variation, but "bouncy house" would be equally as descriptive. My asthma is triggered by chemicals in foam, so I made sure all the mattresses I bought were Certi-Pur. (This, sadly, is the only complaint I have about my Tuft & Needle -- though it claims to have more rigorous standards about foam and off-gassing, it's been the smelliest. It's faint but it's there even weeks later. But it has not made me wheeze, so I'm trusting I'm not being harmed.)
The first thing I learned is that mattress companies really DO honor their customer service policies. In fact, Mattress Firm was actually the best about it. In all cases, I received excellent service when I wanted to exchange. Second, I had been sleeping on air for nearly a decade and that made it hard to figure out what would work for me. I loved the lack of pressure points on a Sleep Number, but not the lack of support. My first mattress was an all foam from Saatva (the Loom & Leaf) and it was hard as a rock (to me). They explained that foam would soften and that I should crawl around on it to soften it up. It did soften up after a week, but not enough for my taste. It also smelled vaguely like stale coffee, which never dissipated. So thus, the exchanges began. I was very pleased with Saatva's design, the fact they delivered a full mattress and not one in a box, and their use of organic cotton. But their mattresses missed the middle firmness range -- most were very firm and one was very plush (the industry term for soft). If they could have nailed that medium range, I would have been happy to stay with them.
As mentioned above, I circled through several mattress designs before coming back to all foam again with the Tuft & Needle. But it was significantly less firm out of the box than the Loom & Leaf. Its adaptive foam is much more of a medium firmness from the start. But it got even more comfortable when Tuft & Needle sent a two-inch topper. For free. (Pro tip: The Internet mattress companies I dealt with were happy to send a topper for free if you requested it. I now have two.) I don't know how long a mattress like this will hold up, but at a $575 price point from Amazon, it's half the cost of a Saatva mattress and a quarter of the price of most of the Beautyrest mattresses. So I'm willing to gamble.
I know that comfort is largely subjective, but my Fitbit Alta has the hard data to back up my love of the Tuft & Needle. I cut my tossing and turning time in half with their mattress and topper. Bottom line: All the mattress companies I dealt with provided a great service and backed up their exchange promises, even going above and beyond. Tuft & Needle was the best value for the money and the most comfortable to sleep on. It was also the most work to haul a heavy box up to my bedroom and set up the mattress, which is the reason I avoided it in the beginning. But in the end, that effort was worth it.
Tuft & Needle, if you are reading this review, please consider manufacturing a mattress with four inches of your adaptive foam on top of your support layer, instead of just two inches. I'm very glad to have your free topper, but it makes the bed look lumpy and it doesn't stay in place. From all the reviews I've read, the topper was key to customer satisfaction for many people. You should seriously consider this option. I would have chosen that and paid a bit more for it, too, had it been available.
I received this "bed in a box" on March 23, opened it up, and put it on my frame as directed, to cut off the restrictive plastic. The mattress took exactly 72 hours to "puff up" to 10 inches deep after it was released from the plastic wrapping. I intended to use it "as directed" and so I kept my old mattress and slept on the floor in the LR for three nights." The first night I slept on the T&N mattress (on March 26, three days after I bought it), I was shocked by the extremely soft (what some people call "cloud-like" sinking of my body) because this is my third memory foam + foam mattress and the others were firm and supportive. I bought the T&N because Consumer Reports said it was 'firm." I got rid of my other two mattresses after only 1/2 their "warranty life" because of the "sinking" that created deep imprints around me, what I called "craters." I should add that I am normal weight, even considered "slender." That first night I was also surprised by the "crinkling sound" as if I were sleeping on paper. I can say that I have not experienced back pain, although I do not feel supported by this mattress that I have slept on for only for six nights so far. I will definitely keep you posted.
Update May 6: The mattress still feels more like a water bed than a foam mattress, but I'm getting used to it, am sleeping well, and still have not suffered any "lack of support' issues like "sore lower back." And so, I bumped my rating up a star.
Wow! What a mattress!
I have been sleeping on the mattress since the first night it arrived (early June, I think?)-- so for about a month now.
I had been a stomach sleeper most of my life, but after a back injury, I was forced to be a side sleeper. With this mattress, I can lay on my stomach--for chilling, reading, playing on laptop/tablet-- and sometimes even sleeping! My weight (currently about 230 pounds; big hips, large breasts, broader-than-normal woman-shoulders) is evenly distributed and supported! I have fibromyalgia, along with several other health conditions, all of which contribute to me having sleep issues & "getting comfortable" is a struggle. . . but this mattress has made a positive difference! Right now I'm sitting on it, with my feet and part of my legs hanging over the bed (which I've done before)-- this position typically puts my legs and feet asleep fairly quickly, but not with this mattress! The pressure on my calf muscles doesn't cause me pain! Even sitting without leaning against anything, I feel supported and my butt doesn't hurt!
The mattress was easy for me to unpack. Initially the mattress was just on the floor, as my bed frame hadn't arrived yet (had just moved), and even then was pretty comfortable. I was anxious to see how it would do on one of the frames I bought here on Amazon (Zinus 14 Inch SmartBase Mattress Foundation / Platform Bed Frame / Box Spring Replacement / Quiet Noise-Free / Maximum Under-bed Storage, Queen). It's perfect! I have been sleeping fairly well, in spite of having moved to a new climate & medication adjustments, and I know without any doubt Tuft & Needle Mattress is part of me getting restful sleep.
I will happily recommend this mattress, because, Wow, What a Mattress!
If anything changes, I will update/edit this review.
Feature Product
- ADAPTIVE FOAM: Constructed with freshly poured T&N Adaptive foam, this mattress provides a bouncy yet supportive feel perfect for all sleeping positions. Our foam allows us to compress our mattress to fit into a small box and ships quickly
- HIGH QUALITY: Our high-grade foam is more advanced than outdated materials such as latex and memory foam which cause you to "sink in and feel stuck" and "sleep hot." The T&N Adaptive foam sleeps cool, is just the right mix of "not too soft, and not too hard", and offers great pressure relief and "localized bounce" so you won't disturb your sleeping partner.
- NO RISK: Mattress has a full refund guarantee with a 100-Night Sleep Trial, plus an honest 10-year limited warranty you can actually use (no gimmicks!). Over 95% of our customers keep their mattress and refer it to others
- NOTE: Please allow up to 72 hours for the mattress to fully expand and for any potential odor to dissipate
Description
Tuft and Needle is a new mattress company that designs a universally comfortable foam mattress that is No.1 top-rated on Amazon. Exclusively available online and made in the USA, the mattress ships right to your door. No gimmicks, no sales tactics, 100 night trial and easy returns.
We tried out the mattress for a while. I am a lighter weight while my partner is heavier. The mattress was too firm for us--and we did read online after purchasing that this mattress is apparently more suitable for people at lighter weights. After using it for the recommended allotted time by Tuft and Needle to break it in, we decided to return it. I am giving this review four stars based solely on the excellent customer service from UPS, Tuft and Needle, and Amazon.
I would like to be transparent that the mattress appears to be a good mattress and will probably work well for certain people, such as lighter weights and/or stomach sleepers due to its firmness. So, the quality isn't terrible. It just didn't work for us personally. However, when we decided to return it, we contacted UPS about shipping returns. Then we called Tuft and Needle about the 100 Day Trial, although we saw on their website that Tuft and Needle would NOT pick up the mattress and refund it if bought through a third party distributor like Amazon. However, Tuft and Needle did confirm the 100 Day Trial was still valid even through Amazon and they gave me the number for the Special Handling Department through Amazon (the number is 866-423-5353, by the way). When I called the Special Handling Department, they gave me a full refund after I explained it just wasn't working for us. Amazon does not accept returns on memory foam mattresses, so I was impressed that they gave me a full refund and trusted my word. Again, excellent customer service.
I would like to add that I have never returned a product to Amazon in all my years of shopping on their site, so that may be why they were nice enough to give me a full refund as I am a regular customer without return history. Tuft and Needle also states that ONE mattress per household may be returned ONCE per year, so there is that.
Four stars for the great customer service, but I would not recommend this mattress for heavier people or side sleepers/rotators. Oh, and it doesn't appear to sleep hot. But not too cool, either. Somewhere in between.
Thanks, Tuft and Needle, Amazon, and UPS!
Update A Year & A Half Later ( 5-19-2019 )
It's still just as good as the day I bought it. By far the best mattress I've ever owned and I'm thankful to have it.
(Original)
This bed is wonderful. I'm 6 ft 2 and 270 pounds. When I wake up I feel drunk because I sleep so darn hard on this thing. lol It kinda feels like memory foam but it's way more supportive. It's not hot either. Memory foam beds used to burn me up but I'm perfectly cool in this bed. You'll also notice that it feels like it'll never wear out. Whatever it's made out of will last for a very long time. The quality that I got with this bed for the money that I spent is simply remarkable. It's the best bed I've ever purchased and oddly also the least expensive.
So I did a lot of research before I bought this mattress. I prefer and need a firmer mattress and I bought this one because most of the negative reviews I saw described it being too firm. Unfortunately, it was not firm enough for me. HOWEVER, I think it’s well made and I really wanted to like it. The biggest plus though is the amazing return policy. I called Amazon to find out how to take advantage of the 100 day return no questions asked and after speaking to someone who didn’t know what they were talking about, (though very polite), I was transferred to another department where they refunded my money immediately and said I could just donate the mattress wherever I wanted. INCREDIBLE! I know this is because of Tuft and Needle’s policy, which is amazing and they should be commended for it. Thank you Tuft and Needle and thanks you Amazon. If you made a firmer mattress I would buy it.
This bed is of surprisingly good quality. Using all "eco" material in the crafting is what coaxed me to try it. I had never heard of Tuft & Needle -- the name caught my eye (I knew what it stood for) and that was what caused me to look at the ad. I've only had ONE foam mattress in the past 20 years that was stellar and I'd sleep like a log. The company quit making that version -- nothing else from them came close. I've had several high end innerspring mattresses, some custom. I've either had tons of pressure point issues or they caused physical problem that almost paralyzed me.
So, I needed a bed to replace one that was high end latex and coils, but was impossible for me to move -- it had no skeleton. When I saw that T&N was available on Amazon, I came here to research how people liked it, whether it had any chemical smell, etc. I LOVED that it is made in the USA -- just like my last 3 bed purchases. I loved all the highly positive reviews. I like the cover choice. And...I like that I could get a frame from Amazon to go with the bed. So...I had it arrive via expedited shipping, set up the frame and uncoiled the bed. It raised in less than 60 seconds. There was a little sweet smell, but nothing like outgassing. I was easy to adjust on the bed and I put my Cuddle Ewe wool topper on it. Now I was concerned that this would not be firm enough but I'll tell you that not only was it firm enough for my back, it was soft enough to keep pressure off my knees, hips and ankles. I'm shocked and pleasantly surprised. I got a queen to be cautious. The next purchase will be a king. Thank you, T&N, for delivering a high quality product that didn't have sticker shock...and thank you, Amazon, for getting one to me so fast. I'm a happy camper for sure.
When I bought my first Tuft and Needle mattress, it was a little hard to get used to. But after a week it was great. And the thought of going to a mattress store and spending hundreds more was very unappealing. Now I love it so much I bought a second one for a guest bed. As usual it was perfect right out of the box. I do notice that mattress #2 is just a little more firm that #1 that I've been sleeping on for 6 months. So give it some time if it feels weird at first. I'll never buy a traditional mattress again. So grateful for this alternative!
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